Step 2

Process Steps Tools What is it? When should I use it? Document

Step 2 - Agree outcomes/inquiry direction
Get a more detailed understanding of project and project needs

Claims, concerns, issues

Facilitating claims concerns and issues

Claims, concerns and issues (CCI) is a tool based on 4th generation evaluation that enables stakeholders to provide collaborative input into a project plan and its evaluation process enabling a joint shared purpose to be achieved and agreed expectations and accountability

A CCI exercise also captures achievements and identifies areas for action around a particular process. This tool when used regularly supports the development of a culture of direct openness, honesty, critical dialogue and prompt action - the type of culture desired for success.

Claims, Concerns and Issues Checklist

Facilitating Claims Concerns Issues