Are you considering developing, improving, inquiring into or introducing innovations into your practice,quality or services?

Do you know what you need to do and how to get engagement for the best results?

This Toolkit will help you!

  • Where are you going to go?
  • What do you want to achieve?
  • What do you need to get there?
  • How will you overcome the obstacles you may come across?
  • How will you know you have found/achieved what you want?
  • How are you going to celebrate?
  • How can you help others?

The following table contains tools that you may want to use when developing, improving, inquiring into your practice, quality or service. The toolkit includess recommended tools for changing working practices and culture. This toolkit is useful when you have limited time and resource to implement redesign by providing a step-by step approach. Anyone can use it. If you would like support please use the mentors and experts page to help identify someone to help, support and guide you ([Link to page].

Consider using tools in this toolkit when you need to:

  • Take forward a new idea/innovation
  • Tweak a process;
  • Mend a process;
  • Use simple and easy tools;
  • Work in systematic way to implement an initiative, best practice;
  • Grow knowledge and skills;
  • Evaluate effectiveness of current process or change implementation.
  • Inquire into your own practice, quality, or service

Working with colleagues is crucial for any service improvement work. This toolkit includes tools which will influence transformational leadership development which is required for the growth of effective cultures and person centred care.

Skills that these tools help develop including:

  • Becoming self-aware and developing effective relationships;
  • Working as an  effective team;
  • Leading person-centred change;
  • Compassionate, safe and effective care;
  • Active learning for transforming care; and
  • Developing, improving and innovating and inquiring.


User feedback is critical to ensure the toolkit meets users needs. Satisfaction will be measured.

This toolkit is under continuous review and development. Please forward your ideas, suggestions and feedback to Qii Hub

The toolkit will be reviewed twice yearly to assess user feedback, learning and to evaluation to ensure the tools are still relevant and effective.